Jesse Larocque

St Johnsbury

Vermont

(802) 473 - 0434 (Cell)

OBJECTIVE: Technical Support

Onsite or remote IT Support and Maintenance of Computer Workstations, ensuring uptime and productivity in a cost efficient manner.

EDUCATION

Data Processing, 1978 -1979, Charlotte, North Carolina

OJT ISP Technical Support, 03/2002 - 08/2004, Hardwick, Vermont

Self Taught Hardware / software OS compatibility workarounds, 01/2001 – 06/2007

EXPERIENCE

Technical Support, Vermont Community Network, Inc., Hardwick, Vermont March 2002 – August 2004

Troubleshooting hardware, software, and network related problems for customers
Researched the latest Virus threats, their damage levels and removal instructions
Advised courses of action to the VTLINK CEO and Network Administrator to counter new threats
Upgraded Company Workstations from Windows 2000 Pro to Windows XP Pro
Troubleshooting the latest Spyware threats, including recognition and removal of them
Worked on implementing a Wireless Internet Solution, and erected wireless tower

Self Employed 2004 - Current

Fielded Technical computer questions from customers on the phone for over 6 years
Implementing and updating security solutions for many customers at their request
Remotely accessing customers computers for maintenance for over 4 years
Specializing in hard drive recovery for businesses

SKILLS

Networking and negotiating with vendors to present the best prices for customers needs
Backup and Restore Data for a wide variety of Operating systems
Proficient in Data Recovery for clients
Software application analysis and improvement customized to the customers needs

COMPUTER SKILLS

Microsoft Window:

WIN3.1, 3.11, 95.0, 95A, 95B, 95C, 98, 98SE, ME, NT 3.0, NT 3.5, NT 4.0, Win2000,

Windows XP Home , Windows XP PRO , Windows VISTA

Linux:

Redhat 7.1 , 7.3 , 8X , 9X , Fedora Core 1 though 6.
Suse 6X , 7X , 8X , 9X etc.., Mandrake, Damned Small Linux, Memphis, Overclockix.
Knoppix 3.2 , 3.3 , 3.4 , 3.6 , 3.7 , 4.0 , 5.0 , 5.1 , 5.1.1

Working Knowledge of:

Open Office 1.0 , 1.1 , 1.1.3 , 1.1.4 , 2.0.3 , 2.1 , 2.2
Data Recovery and Data Backup, Polymorphic Virus/Malware / Spyware Detection and Removal, Firewall application testing, Software application analysis and improvement , Automated Windows to Linux desktop migration planning and implementation.